The order has been successfully imported in the fulfillment system
4
no_answer
*The receiver does not answer the phone number. The status has been used when there is a call center service or own call center service.
5
confirmed
*The order is ready to be packed. Can be used from call center agent if there is call center service or by own call center agent, who changes the status from new to confirmed so the hub knows when the order is ready for packing
6
waiting
The order is waiting for information/changes of the products, quantities to arrive in hub or address data change.
8
unconfirmed
*The order is not ready to be packed. The received asking for more information or later call attempt.
10
unknown_number
*The phone number of the receiver is wrong or unknown
15
need_correction
The order is waiting for correction of the products/address
System
ID
Name
Note
2
shipped
The order has been exported from hub to courier hub.
7
processing
The order is in packing process in fullfilment hub
13
packed
The order has been packed in fullfilment hub
14
printed
The order has been printed and handled to be packed
16
delivered
The order has been delivered to receiver
17
returned
The order has been returned to fullfilment hub
Other
ID
Name
Note
3
cancelled
*The order has been cancelled by sender, by receiver's decision. Used from call center agent when there is no answer from the receiver.
9
duplicated
When the order is created more than once or merged.
11
reclamation
*When there is call center support service and the agent receives claims from receivers for previous order.
12
problem
*When there is a problem with the products or the receiver is aggressive
The notes that has * concerns call center agent or service
