| ID | Name | Note |
|---|
| 1 | new | The order has been successfully imported in the fulfillment system |
| 4 | no_answer | *The receiver does not answer the phone number. The status has been used when there is a call center service or own call center service. |
| 5 | confirmed | *The order is ready to be packed. Can be used from call center agent if there is call center service or by own call center agent, who changes the status from new to confirmed so the hub knows when the order is ready for packing |
| 6 | waiting | The order is waiting for information/changes of the products, quantities to arrive in hub or address data change. |
| 8 | unconfirmed | *The order is not ready to be packed. The received asking for more information or later call attempt. |
| 10 | unknown_number | *The phone number of the receiver is wrong or unknown |
| 15 | need_correction | The order is waiting for correction of the products/address |
| ID | Name | Note |
|---|
| 2 | shipped | The order has been exported from hub to courier hub. |
| 7 | processing | The order is in packing process in fullfilment hub |
| 13 | packed | The order has been packed in fullfilment hub |
| 14 | printed | The order has been printed and handled to be packed |
| 16 | delivered | The order has been delivered to receiver |
| 17 | returned | The order has been returned to fullfilment hub |
| ID | Name | Note |
|---|
| 3 | cancelled | *The order has been cancelled by sender, by receiver's decision. Used from call center agent when there is no answer from the receiver. |
| 9 | duplicated | When the order is created more than once or merged. |
| 11 | reclamation | *When there is call center support service and the agent receives claims from receivers for previous order. |
| 12 | problem | *When there is a problem with the products or the receiver is aggressive |
The notes that has * concerns call center agent or service
